Support

We are here to help with orders, shipping questions, and product guidance. For the fastest response, email hello@mybiocha.com with your order number (if applicable).

Shipping

Orders ship from our fulfillment partners within 1–2 business days unless otherwise noted at checkout. You will receive a tracking link when your label is created. Delivery timelines vary by carrier and destination.

Returns & satisfaction

We offer a 30-day satisfaction guarantee. If your order is not what you expected, contact us with your order details and we will help with a replacement or refund where applicable. Certain promotional or final-sale items may be excluded; we will confirm eligibility when you write in.